Practice Policies
Practice Charter
It is the aim of the practice to offer a friendly and efficient service with high standards of healthcare meeting the specific needs of our practice population.
The NHS Constitution
Safeguards the principles and values of the NHS. The Constitution also sets out clear expectations about the behaviours of both staff and patients. It is intended to empower the public, patients and staff by setting out legal rights and pledges in place simply and clearly. By knowing and exercising their rights, the public, patients and staff can help the NHS improve the care it provides
Complaints
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the service we offer, please contact the practice manager (Complaints manager) by telephone or, if you prefer, in writing. A full complaints policy is available from the link below:
0845 423 8903
Email: PALS@coventrypct.nhs.uk
Advocacy
The NHS Complaints Advocacy provider in Warwickshire is now VoiceAbility. They offer independent advocacy services to support patients who wish to raise concerns about the care and treatment they have received from the NHS. VoiceAbility provides guidance, ensures that patients’ voices are heard, and helps them navigate the complaints process.
Contact Details:
VoiceAbility
Phone: 0300 222 5947
Email: CWAdvocacy@voiceability.org
Website: www.voiceability.org
