Practice Policies

Practice Charter

It is the aim of the practice to offer a friendly and efficient service with high standards of healthcare meeting the specific needs of our practice population.

The NHS Constitution

Safeguards the principles and values of the NHS.  The Constitution also sets out clear expectations about the behaviours of both staff and patients. It is intended to empower the public, patients and staff by setting out legal rights and pledges in place simply and clearly.  By knowing and exercising their rights, the public, patients and staff can help the NHS improve the care it provides

The NHS Constitution

Complaints

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the service we offer, please contact the practice manager (Complaints manager) by telephone or, if you prefer, in writing. A full complaints policy is available from the link below:

0845 423 8903
Email: PALS@coventrypct.nhs.uk

Advocacy

POhWER offers advice and Advocacy to patients who wish to raise concerns about the care and treatment they have received from the NHS. Offering support, guidance on their options, ensuring their views are heard and their complaints receive due consideration.

Contact Details:

POhWER
PO Box 14043
Birmingham
B6 9BL
Tele: 0300 456 2370
Fax:  0300 456 2365
Email: pohwer@pohwer.net
Website: www.pohwer.net