Coronavirus - Frequently Asked Questions

This information is correct at the time of publishing (19th July 2021)

Further information on what you can do if you're struggling because of COVID-19 can be found here. This includes information about going to work, feeling unsafe, paying bills, getting food and more.

Information on post-Covid Recovery at https://www.yourcovidrecovery.nhs.uk/

Sections:

Safety Measures / PPE

Do I need to wear a face mask?

All visitors to the Practice are required to wear a face covering (for more information please click here).

What safety measures have you put in place?

Our staff complete lateral flow tests twice a week and we screen every patient with a booked appointment for Covid. Patients are also required to take their temperature with a contactless thermometer when they check-in for their appointment. All staff are required to wear face masks when they leave their workstation and/or when they are within two meters of another person. All patients are required to wear a face covering and we are maintaining social distancing throughout the Practice (for more information please click here). Regular cleaning of touch-points takes place.

If I check in and the thermometer tells me I have a high temperature will you still see me?

Yes, but you must inform reception so that we can seat you in a separate room. If the room is in use at that time you will be asked to wait outside. Please ensure you wear suitable clothes for the weather in case you need to wait outside.

Covid Testing

What is the difference between lateral flow and PCR tests and when should I use both?

Lateral flow tests are used as part of routine testing if you are asymptomatic/are not displaying symptoms of Covid-19. If your lateral flow shows a positive result you need to self-isolate and book a PCR test.

If you are symptomatic of Covid you need to self-isolate and book a PCR test (not do a lateral flow).

You can book a PCR test by calling 119 or going to https://www.gov.uk/get-coronavirus-test

Covid Vaccine & Travelling

I’m going abroad. How can I get my Covid vaccine passport?

Covid vaccine passports are not available from GP Practices.

If you do not have internet access you can phone 119 to get a letter of your vaccination status. Please allow at least 5 working days for this.

If you do have internet access and/or a smartphone your Covid vaccine passport is available in one of three ways:

  1. By downloading the NHS app at www.nhs.uk/nhsapp
  2. Using a computer and visiting https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/
  3. Using a computer and going to https://www.nhsapp.service.nhs.uk/login

Can I have my vaccine earlier than 8 weeks after my first dose?

Second doses will not be given earlier for travel abroad.

Second doses are only given earlier than 8 weeks in exceptional circumstances such as on the advice of a consultant or another medical professional (we will need to see evidence of this advice).

I need a PCR (Covid Test) for travel and before I re-enter the country. How do I organise this?

Tests for this purpose need to be organised privately – they are not available on the NHS. A list of private providers can be found at https://www.gov.uk/government/publications/list-of-private-providers-of-coronavirus-testing/list-of-private-providers-of-coronavirus-testing#general-testing

The latest advice on testing for travel can be found at https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england

Can I book my travel vaccines with you?

We have not yet reinstated our travel vaccine service as we are prioritising our NHS services. Local private providers can be found in an online search.

NHS App

How do I download the NHS App?

Visit www.nhs.uk/nhsapp to download the app.

I don’t have a smartphone. Can I access the app on a computer?

Yes – visit https://www.nhsapp.service.nhs.uk/login

What can I do on the NHS App?

You can book appointments, order repeat prescriptions and view your Covid-19 vaccination status (also known as a Covid Vaccine Passport). We have a variety of appointments available to book online, including GP telephone appointments (a selection become available at 8.30am so you do not need to wait on the phone), cervical screenings, blood tests and medication reviews.

You can also view you medical record (additional authentication is needed for this – click here)

Referrals & Reports

I haven’t heard anything regarding my referral. What should I do?

Please contact the hospital directly if you have a query regarding your referral.

If you are scheduled for an appointment in South Warwickshire Foundation Trust, you can register for MyCare and see your Consultant appointments and letters. This is available for four specialities at present, but will be increasing to more specialities in due course. Currently you can view the following specialities:

  • Gynaecology
  • Dermatology
  • Gastroenterology
  • Rheumatology

More information and how to register can be found at https://www.swft.nhs.uk/our-services/patient-portal-mycare-warwickshire

I need a medical report - will this be affected?

Medical reports are completed in the majority of cases for patient's purchasing private insurance. We aim to process all reports within 21 working days however it may take longer as NHS services are prioritised.

Appointments & Other Queries

I want a face to face appointment. Is this possible?

We have seen patients face to face where clinically indicated throughout the pandemic.

All long term condition/chronic disease reviews with our nurses are being completed face to face, however if you would prefer a remote consultation this can be arranged.

If you would like to see a GP please let the receptionist know when you book your appointment. The GP will then discuss this with you over the phone first before booking a face to face appointment.

Why do I have to be contacted over the phone first by a GP before I can see them?

We have completely changed our room usage to meet infection control requirements. The GP can gain a history of your concern over the phone and they can then book a face to face review/examination when our examination room is available.

How do I register my pregnancy?

Please go to https://chasemeadowhc.nhs.uk/antenatalselfreferral to register your pregnancy.

I'm pregnant, is there any advice for me?

Advice for pregnant women can be found here on the Royal College of Obstetricians and Gynaecologists website.

My cervical screening (smear test) is due. Can I still book in?

Cervical screening appointments can be booked online using the NHS App or by calling the Practice. If you are not registered for the NHS App you can sign up quickly and easily at www.nhs.uk/nhsapp.

I normally bring my repeat prescription requests to the Practice. How should I order it now?

You can order repeat prescriptions quickly and easily online using the NHS App (or alternative provider). If you are not registered for the NHS App you can sign up quickly and easily at www.nhs.uk/nhsapp. Alternatively if you are not self-isolating you can post your request through our letterbox, located to the left of our main entrance.

Can I order my medication early?

Please don't over-order your medication, order too early or order medication you do not need as this will prevent others from obtaining their medication.

Do I need to self-isolate?

If you live on your own and develop a new continuous cough and/or a temperature/fever and/or anosmia (loss of taste/smell) you must self-isolate for 10 days. If you live with others and someone in your household develops symptoms the whole household must isolate for 10 days.